Disclaimer

Dear Customer,

Thank you for choosing YourFlowerPortal.com. We truly value your trust in us, and we want you to be fully informed about our policies and procedures to ensure a smooth experience. Please take a moment to review the following disclaimers.

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General Disclaimer

YourFlowerPortal.com reserves the right to cancel or refuse any order without prior notice. All legal claims are subject to the jurisdiction of the courts in New Delhi only. If we are unable to fulfill your order, a refund will be processed either to your YourFlowerPortal Wallet or the original method of payment.

Please note: We are not responsible for any indirect losses, including additional charges, lost profits, or emotional distress caused by delivery issues.

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Payment Gateway

We use RazorPay as our secure third-party payment gateway. In cases such as late payment processing or if your payment is deducted but not reflected on our system, we will investigate the matter and raise it with RazorPay. Resolution may take up to 15 working days.

Refunds will not exceed the amount paid. We are not liable for any other charges, profit loss, or emotional distress caused by issues related to the payment gateway.

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Delivery Date Disclaimer

If your delivery is scheduled for the next day or on a suggested date, we will attempt delivery on that date. If successful, it will be marked as “delivered.” We are not liable for any losses or reimbursements resulting from such scheduling.

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Shipping & Delivery

• Flowers may arrive in bud, semi-bloomed, or fully bloomed stages.

• Delivery types include: standard, fixed-time, and midnight (subject to availability).

• Delivery time depends on product availability and shipping address location.

• We deliver across express, courier, and remote cities.

• Please place your order at least 5 days in advance of major events or holidays.

Possible delays may occur due to:

• Severe weather

• Political events

• Unexpected circumstances

For perishable items, we attempt delivery only once. If no one is available, we may deliver to a neighbor. Failed delivery attempts due to recipient unavailability may incur additional charges.

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Scam Protection

Only communicate through our official email ID: yourflowerportal@gmail.com. If anyone contacts you pretending to represent us and asks you to download links or make payments for refunds, do not proceed. We are not responsible for unauthorized transactions done outside our official channels.

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Courier Delivery

We partner with third-party couriers, and their delivery timelines are subject to their own terms and conditions. Orders may be delivered before or after the estimated date.

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Hospital Deliveries

Please ensure the recipient’s full details are provided when placing an order for hospital delivery. Note that some hospitals may not allow flower deliveries or restrict them for ICU patients.

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Hotel Deliveries

Ensure all necessary details are included for hotel deliveries. If the recipient is not checked in or has already checked out, the flowers will be left at the reception desk, and the delivery will be considered complete.

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Wedding Hall Deliveries

While we strive to deliver flowers to the intended recipient, we cannot guarantee delivery directly to the bride or groom. Flowers will be handed to a responsible person at the venue.

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PGs, Cantonments & Enclosed Premises

To ensure successful delivery to PGs, hostels, or secure areas, please provide:

• Recipient’s full name

• Name of PG/hostel/cantonment

• Room number

• Full address

• Valid contact number

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Remote Location Deliveries

We deliver to serviceable locations only. As flowers are locally sourced and perishable, exact delivery times cannot be guaranteed. Accurate shipping details and a valid contact number are mandatory.

• No deliveries on national holidays.

• Orders scheduled on a holiday will be delivered the next working day.

• Unexpected disruptions may lead to rescheduled deliveries.

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Valentine’s Day & Raksha Bandhan Policy

• Prices may vary slightly during festive rush without prior notice.

• We recommend pre-booking your order for the best rates.

• To avoid contacting the recipient, please inform our customer support in advance.

• Expect delayed responses during peak seasons; we will reply as soon as possible.

• Due to high volumes, delivery timings are not guaranteed.

• Orders are processed on a first-come, first-served basis based on location and availability.

We also offer special midnight and standard deliveries, depending on your area and demand. Deliveries are handled by courier partners, so exact delivery time cannot be guaranteed during peak periods.

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Thank you for your understanding and cooperation. We’re committed to making your experience with YourFlowerPortal.com as smooth and delightful as possible.

Warm regards,
Team YourFlowerPortal.com