Return Policy

Our delicate flower bouquets are carefully packaged and delivered to your doorstep with the utmost care. However, please note that flowers and other perishable items cannot be returned, and we do not offer refunds on orders.

Substitutions

Sometimes, certain flowers may be unavailable. In such cases, we may replace them with flowers of equal or greater value, while keeping the overall look and quality of the bouquet intact.

Delays or Delivery Issues

If your Order faces unexpected delays and can’t be delivered on time, we may offer a replacement bouquet, depending on the situation and how much time is left before the original delivery window closes.

For any questions or more details about our products, feel free to reach out at:
📧 yourflowerportal@gmail.com

General Disclaimer

YourFlowerPortal.com reserves the right to cancel or refuse any order without prior notice. All legal claims are subject to the jurisdiction of the courts in New Delhi only. If we are unable to fulfill your order, a refund will be processed either to your YourFlowerPortal Wallet or the original method of payment.

Please note: We are not responsible for any indirect losses, including additional charges, lost profits, or emotional distress caused by delivery issues.

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Payment Gateway

We use RazorPay as our secure third-party payment gateway. In cases such as late payment processing or if your payment is deducted but not reflected on our system, we will investigate the matter and raise it with RazorPay. Resolution may take up to 15 working days.

Refunds will not exceed the amount paid. We are not liable for any other charges, profit loss, or emotional distress caused by issues related to the payment gateway.

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Please note:
By placing an order with yourflowerportal.com, you confirm that you have read and understood our no returns & no refunds policy.